Refund & Cancellation Policy
Effective date: 15 July 2026 · Last updated: 15 July 2026
This policy explains cancellations and refunds for OPDesk subscriptions (what a Practice pays us), and clarifies how appointment cancellations work for patients.
1. OPDesk subscriptions
OPDesk offers a free tier and paid plans billed on a monthly cycle. By subscribing to a paid plan you authorise us (via our payment provider) to charge the applicable fee each cycle until you cancel.
2. Cancelling your subscription
- You can cancel a paid plan at any time from your account settings, or by emailing care@opdesk.in.
- Cancellation stops the next renewal. Your paid features remain active until the end of the current billing period, after which the account moves to the free tier.
- You keep access to your data on the free tier; export options are described in our Privacy Policy.
3. Refunds on subscriptions
Paid subscription fees are generally non-refundable, including for partially used billing periods. As a goodwill exception, we may issue a refund in cases such as:
- A duplicate or accidental charge;
- A billing error on our side;
- A verified service failure that we could not resolve within 7 days of you reporting it.
Approved refunds are made to the original payment method within 7 business days. To request one, email care@opdesk.in with your account details and the charge in question.
4. Appointment cancellations (patients)
OPDesk is a booking tool. When a patient cancels or reschedules an appointment (via the link in their confirmation or on WhatsApp), the time slot is simply freed — no payment is involved in the booking itself, so there is nothing for OPDesk to refund.
Where a Practice separately collects a consultation or booking fee (for example on the Pro plan’s online-payments feature), any refund of that fee is handled by the Practice under its own policy, not by OPDesk.
5. Contact
Questions about billing, cancellations, or refunds: care@opdesk.in · see also our Contact page.
OPDesk is operated by RURINFRA TECHNOLOGIES PRIVATE LIMITED, Office No. 418, 4th Floor, Gangotri Icon, Opp. Gokul Party Plot, Vasna, Vadodara, Gujarat 390007, India.