Delete your OPDesk account
Last updated: 1 October 2026
This page explains how to delete your account in OPDesk, the appointment app for doctors and clinics, and the data linked to it. OPDesk is published on Google Play by RURINFRA TECHNOLOGIES PRIVATE LIMITED.
How to request deletion
- Send us a deletion request from the email address or the mobile number registered on your OPDesk account. Write “Delete my OPDesk account” and include your practice name.
- We confirm it is you. If the request does not come from your registered email or mobile number, we will send a one-time code to your registered mobile number before we act.
- We delete your account within 30 days and tell you by email or WhatsApp when it is done. We reply to your request within 2 working days.
What we delete
| Data | What it includes |
|---|---|
| Your account | Your name, email address, mobile number, password and sign-in details |
| Your practice | Practice name, clinics, addresses, doctors, specialties, photos, OPD hours and your public booking page |
| Your patients’ bookings | Patient names, mobile numbers and appointment history with your practice |
| WhatsApp booking | The link between your WhatsApp Business number and OPDesk, the access key we hold for it, and the booking chats we stored |
What we keep, and for how long
| Data | Why we keep it | How long |
|---|---|---|
| Invoices, payments and billing records | Required by Indian tax and company law | Up to 8 years, then deleted |
| Security and access logs | Required by Indian cyber-security rules (CERT-In) | 180 days, then deleted |
| A record of your deletion request | To show we did what you asked, and so we do not contact you again | 3 years, then deleted |
| Backup copies | Our routine database backups | Overwritten within 30 days of deletion |
We may also keep data for longer if a law, court or regulator requires it.
What we cannot delete
- Your WhatsApp Business number and Meta account. These stay yours. We disconnect them from OPDesk, but they are managed by Meta, not by us.
- Messages already delivered. Booking confirmations already sent to your patients stay on their phones.
Deleting only part of your data
To delete only some data, such as one patient’s records, follow the same steps and tell us what to delete. We complete it within the same 30 days.
If you are a patient
Patients do not have an OPDesk account. Your booking details belong to the clinic you booked with, so please ask that clinic first. You can also write to care@opdesk.in and we will help the clinic act on your request.
Questions
Write to our Grievance Officer at care@opdesk.in or call +91 99983 42512. Read more in our Privacy Policy.
OPDesk is operated by RURINFRA TECHNOLOGIES PRIVATE LIMITED, Office No. 418, 4th Floor, Gangotri Icon, Opp. Gokul Party Plot, Vasna, Vadodara, Gujarat 390007, India.